A. Cancellation Policy "Your right to cancel:
1- Before shipping the products:
You can cancel the order for any reason and at any time, before delivering the products to one of the shipping companies when the order status is (new), and if the shipment is delayed from being delivered at the time specified by one of the shipping companies, and in both cases please notify us via WhatsApp with our customer service representatives, and we will refund the full amount in the same way as the original purchase within less than 48 hours.
2- After shipping the products and on their way with the shipping company:
You can cancel the order for any reason and at any time, provided that the products are not received from the shipping company, by notifying us via WhatsApp with any of our customer service representatives, and we will refund the amount after deducting the shipping value of 25 riyals including tax for each package in the same way as the original purchase after the (cancelled) icon appears in your order.
B. Return Policy "Your right to return:
1- You have the right to return the product, whether it is due to a manufacturing defect or due to your unwillingness, within 15 days from the date of receipt of the order, and the product must be in the same original condition With all the attachments, via the following link:
By following the steps in the link, a shipping policy will be issued by our customer service representatives, and then you can print it and paste it on the package to be returned and deliver it to the nearest branch of the shipping company, and we will track the shipment until it arrives at our warehouses
2- After receiving the products from the shipping company, we will examine them and inform you of the result through our customer service representatives, and then a request to refund the amount paid will be submitted to the bank account used for payment within 3 working days. The refund date may vary according to the bank and may take up to "14 days". In the event that the installment service is canceled, Traveler"s Bags does not bear any responsibility for any installment fees (please refer to your bank or installment party),
You will bear the shipping fees if the products are free of manufacturing defects for each package 25 riyals.
You can return the products through our branches, all return terms apply, but you will not bear the value of the shipping fees 25 riyals for each package.
C. Exchange Policy:
Products cannot be exchanged, but can be returned according to the terms of the return policy, and
replacement products can be requested from the store as a new order.
D. Important notes:
Damaged or defective products will not be accepted for return or exchange if the customer has not followed the instructions for opening the product packaging.
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In the case of returning products to one of our branches, the return will be accepted without charging the return shipping cost. The return process will be completed through the online store"s customer service representatives, and the refund will be issued using the original payment method within 7 to 14 business days, depending on the customer"s bank policy.
Customer Service Number:
We are at your service through this number from 9 am to 6 pm except Friday, and no voice or video calls or otherwise are received, in order to preserve your right to record the conversation via the WhatsApp application in messages.
